Former Tenant Arrears collections - Gone but not forgotten

As the economic climate continues to bite, more people will find their accommodation is unaffordable, therefore building up arrears and eventually moving out, leaving behind former tenant arrears. This 1/2 day course will enable you to review your practices and highlight best practice that will make a real difference to your performance.

Former Tenant Arrears Health-Check - Consultancy

As the economic climate continues to bite, more people will find their accommodation is unaffordable, therefore building up arrears and eventually moving out, leaving behind former tenant arrears. This 3-day FTA Health-check is designed to highlight areas of weakness and gives you a comprehensive report and set of recommendations which will dramatically improve your future FTA collection rates.

Negotiation Skills Training - Improve your negotiation skills 

To help you minimise the impact on your arrears why not book this training course to ensure that you maximise the rental income you collect by successful negotiation with your customers The workshop will be fully tailored to meet your requirements

PhoneCoach debt collection training for Credit Unions - The course to learn efficient and effective telephone debt collection techniques

This practical course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall.

PhoneCoach debt collection training for Council tax staff - The course to learn efficient and effective telephone debt collection techniques

This practical one or two day course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall

PhoneCoach rent arrears training (Basic) - The course to learn efficient and effective telephone arrears collection techniques

This practical one day course course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall.

PhoneCoach rent arrears training (Bespoke and in-depth) - The course to learn efficient and effective telephone arrears collection techniques

This practical two day course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections in addition to improving debt collection performance overall.

PhoneCoach, customer services training - The course to learn excellent and effective customer service skills

This practical one day course course, concentrates on three areas vital to developing excellent and effective customer service skills: good technique, improved communication skills and a confident approach. The course includes techniques that can be used to develop relationships with customers and improve communications across teams and organisational wide. It enables organisations to work smarter to achieve your outcomes giving you a competitive advantage.