As the economic climate continues to bite, more people will find their accommodation is unaffordable, therefore building up arrears and eventually moving out, leaving behind former tenant arrears. This 1/2 day course will enable you to review your practices and highlight best practice that will make a real difference to your performance.
As the economic climate continues to bite, more people will find their accommodation is unaffordable, therefore building up arrears and eventually moving out, leaving behind former tenant arrears. This 3-day FTA Health-check is designed to highlight areas of weakness and gives you a comprehensive report and set of recommendations which will dramatically improve your future FTA collection rates.
To help you minimise the impact on your arrears why not book this training course to ensure that you maximise the rental income you collect by successful negotiation with your customers The workshop will be fully tailored to meet your requirements
This practical course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall.
This practical one or two day course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall
This practical one day course course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections and debt collection performance overall.
This practical two day course concentrates on three areas vital to successful collection on the telephone: good technique, improved communication skills and a confident approach. This course ensures delegates are able to improve telephone payment collections in addition to improving debt collection performance overall.
This practical one day course course, concentrates on three areas vital to developing excellent and effective customer service skills: good technique, improved communication skills and a confident approach. The course includes techniques that can be used to develop relationships with customers and improve communications across teams and organisational wide. It enables organisations to work smarter to achieve your outcomes giving you a competitive advantage.
Book this 1/2 day training to help you minimise the impact on your arrears to ensure that you get the basics right and maximise the rental income you collect. The workshop will be fully tailored to meet your requirements
This DIY Debt Collection 1 day training course aims to help your in house team to do their own debt collection from raising the account to county court judgement to enforcement and payment. It covers all types of sundry debts including rechargeable works and service charges. The emphasis is on the practical skills and by the end of their training, officers should be able to carry out debt collection from the initial invoice to payment of the debt.