ROY IBBOTSON
TRAINING COURSES AND CONSULTANCY
Providing specialist courses for staff working in Housing Organisations, Revenue departments and Credit Unions in order to maximise income and minimise arrears.
There is no doubt that 2024 is going to be financially very difficult for many people including your customers. Both Council Tax and Housing Rent have increased substantially across the UK in April increasing the burden many of your tenants and council tax payers are going to face. They are going to have to make some hard decisions on where they spend their money, we need to help them make the right choices. Equally your staff are going to have to engage customers in very difficult conversations, this training will give them the confidence to do that and reduce the risk of non-payment to you.
The Phonecoach negotiation training is very interactive involving telephone exercises which are recorded and one is played back and analysed each time. This training would benefit all members of staff who speak to customers about outstanding debts. I have delivered well over 1300 courses and have a bespoke course for all debt types, I can also tailor the course to meet your particular requirements at no additional cost. I am an ex practitioner at a senior level in both Housing and Council Tax before moving into training / consultancy in 2006 so really understand the difficulties your staff are facing.
If your staff embrace the tips and techniques shared during the course you will see more customers clearing the debt in full, better sustainable payment arrangements and a reduction in recovery action. A win for you and a win for your customers.
The cost has not increased since 2012 and I deliver a one or two day course onsite for up to 12 staff. Do you think it could be of interest ?
Please let me know if you want any further information including a course outline or details of clients who have had the training previously and I look forward to hearing from you.
Roy Ibbotson
Roy Ibbotson Training
roy@royibbotsontraining.co.uk
07809 226712
Training Courses
The training courses are practical, high quality and represent excellent value for money; they are delivered in-house for individual organisations as bespoke events.
The flagship course with over 1300 delivered is The Phonecoach training, an interactive bespoke course suitable for staff working in housing, revenues and credit unions. With many repeat bookings this course is helping reduce arrears and is making a real impact at organisations that have had this training.
Testimonials
Roy ran a training session for us on Telephone collections. It was one of the best days training I have ever attended. Really practical hands on course that left you knowing you could improve things straight away. Roy’s experience in the field and his training style mean this is a course you can’t afford to miss... Roy has also helped us update our letters which has also helped us increase our collections.
Nottingham Credit Union
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